Senior Medical Receptionist and Administrative Assistant

• 2 x Permanent Opportunities to step into a senior administrative role within a specialist outpatient clinic
• Salary Package: From $71,594 p.a (Level 5) + 12% super + access to the full salary packaging benefit with Maxxia
• Be part of Australia’s only university-owned academically integrated healthcare organisation where professional development, ongoing education and career progression are supported and encouraged.

The Role

Macquarie University Health Clinics (MUH Clinics) is seeking experienced Medical Receptionists / Administrative Assistants who are interested in stepping into a Senior Medical Receptionist and Administrative Assistant role within our Orthopedics and Neurology clinics.

The successful applicant will play a key role in ensuring continuity of high-quality patient care and smooth day-to-day clinic operations during this period.

The Senior Medical Receptionist and Administrative Assistant will provide high-level administrative and reception support, being as a key point of contact for patients, clinicians and internal stakeholders, this role supports clinic operations, billing processes and the supervision of administrative workflows.

Reporting to the Practice Manager, you will support the delivery of a professional, patient-centred service while contributing to the efficiency and continuous improvement of administrative processes.

This role will be of particular interest to experienced Level 3/4 administrative staff who are looking to broaden their skills and take on greater responsibility in a senior support role.

Key Accountabilities Include (but are not limited to):

• Acting as the first point of contact for patients attending the clinic, providing a professional and welcoming experience
• Providing first-level escalation support for patient queries and administrative issues, escalating complex matters as required
• Supporting private health insurance and Medicare billing processes, including reconciliation and liaison with Macquarie University Health and Macquarie University Finance teams
• Coordinating surgical bookings including liaising with the hospital, generating informed financial consents and taking deposits.
• Coordinating daily administrative workflows to ensure efficient clinic operations
• Supporting, mentoring and guiding reception and administrative staff as required
• Assisting with onboarding and training of new administrative staff
• Contributing to continuous improvement initiatives within the clinic’s administrative processes
• Maintaining confidentiality and accuracy of patient records at all times

Why Join Us

You’ll play a key role in shaping the future of integrated healthcare in Australia. You’ll join a supportive, collaborative team that is committed to delivering innovative, patient-centred care backed by world-class research and teaching.

At Macquarie University Health , we know working together leads to better health outcomes. This happens when clinicians, researchers, students and staff unite to improve lives through compassionate, coordinated, effective care that is centred around the patient. We are celebrating our 15-year anniversary.

As Australia’s first fully integrated academic health precinct on a university campus, we translate research into faster diagnoses, better treatments and integrated, evidence-based recovery pathways. In this environment, our students receive unique, hands-on learning experiences. That’s how we Heal. Learn. Discover.™

We offer fantastic range of Employee Benefits including:

• Salary sacrifice options and excellent salary packaging benefits (including venue hire, meals, entertainment and novated leasing) so you have great potential to maximise your income working for us
• Post graduate study and ongoing education support through scholarship programs
• Macquarie University Childcare at a reduced staff rate
• Extensive Macquarie University facilities including sporting facilities, gym and pool

More information about our employee benefits can be found here.

About You

We are seeking an experienced and professional administrative staff member who thrives in a patient-focused, fast-paced clinical environment.

You will bring strong knowledge of medical reception and administrative processes, confidence in handling escalations, and the ability to work collaboratively with both clinical and non-clinical teams. You will be someone who leads by example, demonstrates initiative, and is keen to develop further within Macquarie University Health.

To Apply

To be considered for this position, you will demonstrate the below requirements in your resume:

Essential Criteria

• Demonstrated experience in a medical receptionist or administrative role within a hospital or specialist clinic setting
• Strong customer service skills with the ability to build rapport and empathise with patients and families
• Demonstrated experience managing competing priorities in a busy clinical environment
• Sound verbal and written communication skills
• Experience supporting billing processes, including Medicare and private health insurance
• Strong organisational skills and attention to detail
• Ability to work autonomously and as part of a multidisciplinary team

Desirable Criteria

• Experience in mentoring, training or supporting other administrative staff
• Experience in outpatient or specialist clinic settings

Pre-Employment Checks

Macquarie University Health cultivates a workplace defined by safety, ethical conduct, and strong integrity. Prior to completion of an offer of employment, preferred candidates will be required to participate in a combination of pre-employment checks relevant to the role they have applied for.

Your employment is conditional upon the completion and maintenance of all role-required pre-employment or background checks in terms satisfactory to Macquarie University Health.

Note: This position requires you to comply with occupational screening, assessment and vaccination requirements in line with Macquarie University Health policies. You must hold a current and valid NSW Working with Children Check and may be required to satisfy MQ Health that you meet all background checks (including criminal record check).

**Please note: We reserve the right to progress or decline an application prior to the application closing date**

**Please note this position is only open to Australian citizens, permanent residents and those currently residing in Australia with full working rights**

General enquiries: Please contact Bill Egarchos, Talent Acquisition Consultant at bill.egarchos@mq.edu.au

Applications Close Date: Sunday, 8th March 2026, 11:59pm

If you're already part of the Macquarie Group (MQ University, U@MQ, MQ Health, MGSM), you'll need to apply through your employee Workday account. To apply for this job: Login to Workday and go to the Careers App > Find Jobs.